Common questions

Do I need an account to order?

No, you can book as a guest. But, there are advantages to ordering when you own an account:

• Fast exit process

• View order status and history easily

• Get updates on our new products and special promotions

What if I forgot my password?

On the login page click on "lost password?" and you will be directed to a page where you can create a new password.

What if I wrote the wrong email address?

Please contact us in this case so we can change the email address. We can change the email address, name, and address, but we cannot change the order. So please fill in the address details otherwise the package sent to you will be returned to us, or we will have to ignore the order to save it.

Is there an exchange rate?

All our transfers are made in pounds sterling. If your credit card is based on a different rate, your order total will be calculated according to the daily exchange rate of the date your card company processes the transaction.

Where do you accept payment methods?

We accept all major credit card companies (Visa, MasterCard, AMEX) and PayPal. We do not accept personal checks, money orders, or cash at the time of shipment.

How secure is my online order?

When you shop online using your credit card, all information is entered into a secure SSL web page. Your information is encrypted there and sent directly to our credit card provider, where your credit card and transaction is inherited and approved. Your card information is not stored on our servers.

How can I change or cancel my order?

We reserve the right to accept or refuse the order, or any extent, at our sole discretion, even after the customer receives confirmation of the order or after the credit card has been approved. If the credit card was approved for the purchase and the order was insured, we will discuss the refund to the original payment method.

Any cancellation made after the order has been made, will be subject to a cancellation fee of $0.5 regardless of the time the order was made, even if it is only a second later, because our credit card company charges us for each cancellation.

Please note that all orders that have already arrived or have been wrapped cannot be cancelled.

How do I set my shipping address?

Because our site and our service are based in English, all information you type is required to be in English, including accuracy. If certain letters of your address are letters that do not exist in English, it is recommended to make the English letters similar to this. For example, you can replace the ? in c.

Can I change the shipping address after placing the order?

We advise that the shipping address not be changed after the order has been received or shipped. Please update the shipping address to your residential address instead of your professional address because we do not know how long the package will be held at customs.

When will my order arrive?

Shipping time is based on all shipping options selected. Once the order has been shipped, we will send you an email with tracking information the next day, the information is usually available 24 hours after we have shipped the order. We are no other to delays caused by customs departments in your country.

How can I track my order?

We will send you an email with tracking information for your order after the order has been shipped. You will usually receive the tracking number the day after we ship your order.

Can I use several coupons in the same order?

Order or promotion codes cannot be used in conjunction with other codes unless otherwise stated.

What to do when I am missing products from my order?

If anything from your package is missing, please contact us immediately.

When will my order be processed?

All orders are shipped from our global warehouses. Please be patient with the processing of orders during the holidays and sale periods.

We process orders Monday through Friday. Orders will be processed between two and three business days from the day of the order and will be shipped the day after the day of processing. Please note that we do not make deliveries on weekends.

Please contact us if you do not receive your tracking confirmation within five business days of the day you successfully completed your payment.

Will I be charged with customs and taxes?

The prices shown on our website are tax-free in US dollars, which means you may be liable for what you are charged and taxes once you receive your order.

You may be charged import taxes, duties and customs charges once your order reaches its final destination, which is determined by your local customs office.

The payment of these charges and taxes are your responsibility and will not be paid by us. We are not responsible for delays caused by the customs department in your country. For more details on charges, please contact your local customs office.

How can I return a product?

If you are not satisfied with your purchase and wish to return a product, contact us within thirty days of receiving your order. Provide us with an order number and a reason for the return. Our customer service will see the return request and provide further instructions if the return is approved.

For a list of final products on sale, please see our return policy. All returns must be in the original condition in which the package arrived.

What if the product(s) I receive are damaged/wrong/damaged?